The OASIS Web Portal

Customer Service 24/7

The OASIS “Web” portal helps you take customer service to the next level by giving your customers “round the clock” access to project management tools over your website. 

The portal is an additional enhancement to your regular OASIS software that takes shipping information entered by your employees into OASIS and “pushes” it to your own website making it available for customers to check shipping status for all orders with any manufacturer you represent. 

Customers have access to information even before they need it. 

OASIS puts you in control:

• Choose which customers have access with security features.
• Customers access their own orders.
• Take information entered into your system through methods your employees already know and “push” it to the web. 
• Utilize both employee entered and manufacturer downloaded shipping status information. (participating manufacturers only)
• Give your customers greater access to information while reducing incoming customer service phone calls by up to 30%.

Customers appreciate the tools that help manage their resources by allowing them to:

• View their own orders for shipping status and Pro Numbers by viewing the entire project or viewing individual orders.
• Conveniently link to the sites of major carriers like UPS, USPS, and Fed Ex allowing them to track actual progress of a shipment to their site.
• Send messages to your customer service personnel directly from the web.

The OASIS Portal gives you options:

• Link to your current website or make arrangements to have the web data hosted by Ingen Software, Inc.
• Contract with Ingen Software, Inc. to make your web portal fit your needs with shopping carts, price lists or other tools not contained in the standard web portal.

If you think that the OASIS Web Portal is right for your agency, give us a call. We can discuss the system requirements, your agencies needs and give you a quote for the price of this enhancement.